Refund policy

Return and Refund Policy for ORIN

At ORIN, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. This policy outlines our return, refund, and exchange process in a clear and fair manner.

1. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

  • Item must be unused, unworn, and in original condition

  • Must be returned with original packaging, tags, and accessories

  • Proof of purchase (order ID or receipt) is required

  • Return request must be raised within the specified timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within 5 Days of receiving your order. Any requests made after this period may not be accepted.

3. Refund Process and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method

  • Refunds are typically completed within 8-10 Business Days after approval

  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

4. Exchange Options

We offer exchanges for eligible products in case of size issues, defects, or incorrect items. Exchange requests must be made within 5 Days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be provided.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at supportorinstore@gmail.com with:

  • Order ID

  • Clear photos/videos of the issue

We will arrange a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal care or hygiene-related products

  • Used, damaged (by customer), or incomplete items

  • Gift cards or promotional items

7. Return Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged product), we will bear the return shipping cost

  • For all other returns (e.g., change of mind), the return shipping cost may be borne by the customer

We are committed to making your shopping experience smooth and reliable. If you have any questions or need assistance, feel free to contact us at supportorinstore@gmail.com. Your satisfaction is our priority.